AI Agent capabilities

What your AI agents can do.

From intelligent triage to automated code fixes — explore the full capabilities of Support Agent and AI Engineer.

The agents

Two agents. Tailored to your support workflow.

Agent 01

AI for customer support

An AI agent that handles all your customer support — triage, responses, and follow-ups — without touching any code.

Perfect for

Any business without software code integration needs

Intelligent Triage
AI categorizes issues by type, severity, and affected systems automatically.
Smart Grouping
Related issues grouped together. 10 users report same bug? One incident.
Auto-Response
AI drafts intelligent responses based on issue context and knowledge base.
Config Suggestions
AI suggests configuration changes and solutions from your documentation.
Workload Analytics
AI-powered insights into workload, bottlenecks, and resource allocation.
Help Desk Features
Built-in assignment, tracking, and collaboration tools for complex issues.

Agent 02Most powerful

AI for technical support

Everything in Support Agent, plus it understands your codebase, debugs issues, and proposes fixes automatically.

Perfect for

SaaS companies, software teams, dev agencies

Everything in Support Agent
All AI-powered support features included
GitHub Integration
AI scans your codebase to find bugs. Connects to private repos securely.
AWS Log Analysis
AI correlates customer issues with CloudWatch logs and system events.
AI Code Fixes
AI proposes patches automatically. Review and approve before deployment.
Developer Queue
Review and merge AI-proposed fixes directly from your support dashboard.
Root Cause Analysis
AI traces issues to exact code locations with file, function, and line number.

Platform features

Everything you need in a modern support platform.

SOC 2 compliant. Data encrypted at rest and in transit.

Connect multiple support inboxes. Manage all in one dashboard.

Issues are triaged and grouped in seconds. AI responds instantly.

Role-based permissions for teams. Control who can view or respond.

Start today.