Privacy Policy.

Introduction

Welcome to CleoAI, the AI Agents Platform by FastCollab Systems Private Limited ("Company," "we," "us," or "our"). We are committed to protecting your personal information and your right to privacy.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI agents platform for customer support and technical issue resolution ("CleoAI" or the "Service"). Please read this privacy policy carefully.

Information We Collect

2.1 Personal Information

When you register for CleoAI, we collect:

• Name and email address
• Workspace/organization name
• Account credentials (passwords are encrypted)
• Team member information you add to your workspace

2.2 Support Data

To power our AI agents, we access and process:

• Customer support tickets and messages
• Email messages from connected inboxes (Gmail, Outlook, Yahoo, IMAP)
• Issue metadata (sender, recipient, subject, timestamps, severity)
• Resolution history and response patterns

2.3 Code and Infrastructure Data (AI Engineer)

For AI Engineer plan users who connect code repositories:

• Source code from connected GitHub repositories (read-only access)
• Log data from connected AWS CloudWatch
• Error traces and stack traces for debugging

2.4 Usage Data

We automatically collect certain information when you use our Service:

• Log data (IP address, browser type, pages visited)
• Device information
• AI agent interactions and feature usage

How We Use Your Information

We use the information we collect to:

• Power AI agents to triage, group, and respond to support issues
• Provide intelligent issue categorization and severity detection
• Enable code-aware debugging and fix suggestions (AI Engineer)
• Generate workload analytics and insights
• Improve AI agent accuracy and response quality
• Send service-related notifications and updates
• Respond to your inquiries and support requests
• Detect and prevent fraud or security issues

AI Processing and Data Use

CleoAI uses artificial intelligence to process your support data. Our AI agents:

• Analyze incoming issues to determine type, severity, and affected systems
• Group related issues together for efficient handling
• Draft response suggestions based on your knowledge base
• Identify patterns and root causes in technical issues

Your data is processed securely and is not used to train general AI models shared with other customers.

Data Sharing and Disclosure

We do not sell your personal information. We may share your information only in the following circumstances:

• With your team members: Support data is shared with authorized members of your workspace
• With your customers: Through the Customer Portal feature, customers can view their own ticket history
• Service providers: Third-party services that help us operate our platform (hosting, analytics, AI processing)
• Legal requirements: When required by law or to protect our rights
• Business transfers: In connection with a merger, acquisition, or sale of assets

Data Security

We implement enterprise-grade security measures to protect your data, including:

• Encryption of data in transit and at rest
• SOC 2 compliant infrastructure
• Secure authentication mechanisms
• Regular security assessments and penetration testing
• Role-based access controls

Data Retention

We retain your data for as long as your account is active or as needed to provide you services. You can request deletion of your data at any time by contacting us. Upon account deletion:

• Your account information will be deleted within 30 days
• Support data synced to CleoAI will be removed from our systems
• Connected repository and log access will be revoked immediately
• Some data may be retained for legal or legitimate business purposes

Your Rights

Depending on your location, you may have the following rights:

• Access: Request a copy of your personal data
• Correction: Request correction of inaccurate data
• Deletion: Request deletion of your personal data
• Portability: Request transfer of your data
• Objection: Object to certain processing of your data

To exercise these rights, please contact us at support@fastcollab.com.

Third-Party Integrations

CleoAI integrates with third-party services including email providers (Gmail, Outlook), code repositories (GitHub), and cloud platforms (AWS). Your use of these services is subject to their respective privacy policies. We only access data with your explicit authorization.

Children's Privacy

CleoAI is not intended for use by children under the age of 16. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.